Factory
Authorized Service Guarantee
SteamSaunaBath is committed to ensuring your continued satisfaction
with any product you purchase from us. We are proud to be able to offer
factory-authorized service for all of the products we sell, but some
products will require service by the manufacturer. In either case, just
call 800-707-2862 and we will inform you of your options and make
certain your product's service needs are addressed.
Commonly asked questions about Factory
Authorized Service:
I
purchased a steam generator with SteamSaunaBath' Limited Lifetime
Labor Warranty. How do I get it fixed?
The SteamSaunaBath Limited Lifetime Labor Warranty begins on the date
of the purchase. If you have a repair needed during the first year, you
should be covered by the manufacturer's warranty. Manufacturer's
warranties may include on-site labor. Read more about SteamSaunaBath
at LimitedLifetimeLaborWarranty or call 800-707-2862 for assistance.
Last year I purchased a steam
generator with a SteamSaunaBath Limited Lifetime Labor Warranty but
have lost my paperwork. Am I still covered?
Yes... we can look you up in our computer system if you provided your
address and phone number at the time of purchase.
I purchased a product at another
store and now it is broken. Can you fix it?
Yes we can and we'll be happy to. Just call 800-707-2862 with the
brand name, model number, serial number or age of product in question
and we will help you with your concern.
My product has been in for service
for over two weeks. Who can I call to find out what is happening with
it?
While the vast majority of repairs only take a week or so, sometimes we
encounter delays due to manufacturer parts availability. You can check
on the status of your repair by calling our service center at (888)
887-8326.
|
