SteamSaunaBath User Forum

Steam Shower => Technical Support => Topic started by: Vinny on July 20, 2009, 06:51:20 AM



Title: my steam generator doesnt turn off
Post by: Vinny on July 20, 2009, 06:51:20 AM
I have a thermasol system with a digital control but the steam never turns off when I'm using it. when I'm done i have to turn it off by the control.


Title: Re: my steam generator doesnt turn off
Post by: Earl on August 21, 2009, 11:04:56 AM
I need more information...
  • What model control do you have?
  • What model generator do you have?
  • How old is the generator?
  • Do you know the generator serial number?

I would call a Steam Bath Specialist (http://www.steamsaunabath.com/catalog/project_coordinator.php) to help you determine the equipment you have and how it should operate.


Title: Re: my steam generator doesnt turn off
Post by: Vinny on August 25, 2009, 03:59:31 PM
my generator is about 2 years old. Where would i find this other information you asked for?


Title: Re: my steam generator doesnt turn off
Post by: Misty on September 29, 2009, 08:29:55 AM
The most reliable way to determine this information is to check the data plate on the side of the generator.  This will tell you everything except the control type which can be figured out once you know which generator you have.  It is always helpful to also locate the installation manual.  This manual will also help you determine which, if any, error codes you are receiving.  This can be handy in diagnosing the problem.

Once you have this information, call a Steam Bath Specialist (http://www.steamsaunabath.com/catalog/project_coordinator.php) for instructions on how to proceed.


Title: Re: my steam generator doesnt turn off
Post by: Vinny on October 01, 2009, 07:14:52 AM
Thank you for the information i called the specialest an they reffed me to a service company. They came out and found my control mounted outside the room when it should have been inside. The system now works great thanks for your help.