SteamSaunaBath User Forum

Steam Shower => Technical Support => Topic started by: Emily on April 11, 2012, 09:40:08 AM

Title: wasauna issue
Post by: Emily on April 11, 2012, 09:40:08 AM
I have a Wasauna enclosure and the hand-held shower head fell and cracked.  I'm having a difficult time getting any support on this product.  Does anybody else have any issues like this?

Title: Re: wasauna issue
Post by: Jennifer on April 11, 2012, 09:47:55 AM
Unfortunately we come across this way too oftenand the result is typically replacing the entire enclosure.  These units are made in China, sold cheap, and do not have support in the USA.  Below is another bather that purchased a China made unit and tells their horror story.

They look too good to be true . .And apparently according to their former and our current customers- they are!
Below is an email we received from a real customer who spent $2,500 on an item that he eventually threw away!

I am writing this letter for the purpose of preventing others from incurring the loss that I have experienced myself.  There are a number of very attractive steam showers on Ebay.  They are competitively priced and have every bell and whistle on them.  I thought WOW!   I purchased a Korral steam shower.  The unit came after 8 weeks of waiting.  No body in the company that sold it to me had any legitimate experience.  They baffled me with lies.  It was not ULA or CSA approved.  No electrician or plumber would touch it with a 10 foot pole.  It was not eligible to pass building inspection.  I tried everything under the sun to prevent it from leaking but the enclosure was not well made and the parts just didn’t line up properly to get a proper seal. The major leak was in the base – wall joint.  After 15 hours, 5 attempts, and 5 tubes of silicone I decided that this would never seal properly.  As a profession I assemble engines valued over $800,000.  I believe that I can get seals to place properly and apply silicone.  The problem with this was not my skill by any means. The next problem was that the steam generator leaked steam and water from its housing and connections.  The connections were made of nylon fittings. Not to be suitable for high temperature steam.  The whole unit looked very intriguing, but was absolute cheap JUNK.  I quickly disassembled it and discarded of it.  If I had left this unit installed in my bathroom it would have destroyed my new home.  The Insurance Company would have denied my claim as it was not CSA approved.  This turned out to be a lesson for me. “You get what you pay for”.  This lesson only cost me $2,500. Not $130,000 as it would have if I ignored the truth of that I was fooled by another dishonest company on Ebay and allowed this to destroy my home.  Today the company isn’t to be found, they took everybody’s money and ran away.  Please use my experience to better you in your decision making regarding steam showers or any other possibly deceiving products.  These companies need to be put out of the market place.  All I can do now is warn others.  I hope that the company that receives this makes this letter accessable to the viewers.  If a premium steam shower is not in your budget, please do not buy any.  Settle for just a regular shower stall.

Good Luck,

This message was posted by with permission of it's owner.

Title: Re: wasauna issue
Post by: MrPlumb on January 11, 2013, 09:13:57 AM
Wasauna have been around a long time.  I haven't had any experience with the company, but I have had experience with other companies which supply steam cabinets.  I've read the horror story and I can say that not all companies who buy a product from China don't give good after service.  Most products these days are made in China, so to say that all steam cabinet companies who manufacture in China don't offer a good service is absurd really.

Title: Re: wasauna issue
Post by: Bernard on January 11, 2013, 11:28:01 PM
Absurd to some...but not absurd to professionals dealing with home bathers who installed China made steam cabinets in their home and can't find service agents or parts for their repair needs.  There is no service network that is familiar with these foreign products and the U.S. market is flooded with 1st, 2ND and 3rd generation steam shower modules that are failing and the local support and parts are not available.  Cracked modules, inoperable doors, clogged sprays, burnt electrical circuits and failed steam shower generators are routinely reported.  These customers fell victim to the absurd price and are now paying for it.

As for steam bath generators, China has seemingly made it their mission to replicate U.S. brands with poor quality materials to undercut the well-supported U.S. brands.  These knockoffs only confuse the U.S. market and damage the reputations of the brands they intend to mimic.  It's the ridiculously low prices on the web that attract unsuspecting homeowners.  Contractors know better...these products did not exist before the internet.  They couldn' reputable plumbing distributor would buy and sell them. 

Bathers reach out to us daily with concerns from these products that have failed in a year or two.  They are forced to start over and the expenses are costly.