Total Estimated Shipping Time = Estimated Processing Time + Estimated Time in Transit
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Standard Shipments: Shipped via Federal Express and United Parcel Service
Premium Shipments: Shipped via Federal Express and United Parcel Service
Express Shipments: Shipped via Federal Express and United Parcel Service
Completed Order: An Order Confirmation or Confirmation e-mail that includes an actual order number is considered a completed order. An Order Confirmation or Confirmation e-mail that does not include an actual order number is not considered a completed order until it has been fully processed.
Business Day: SteamSaunaBath business days are Monday - Friday, excluding holidays.
Customers in Hawaii & Alaska: Standard and Express shipping are not available.
Shipping Oversize & Non-Stock Items: Commercial Steambath Generators, Sauna Rooms, Sauna Heaters, Sauna Doors, Steam Boilers, Modular Steam Rooms and Steam Shower Doors
Estimated transit time for Oversize items is 3-5 business days.
Product Inspection
We fully expect that your order will arrive in the condition we package it, however, please remember that it is your responsibility to ensure the item has not been damaged by the freight company during shipping. A Product Inspection, including the external packaging in the presence of the delivery driver is the best way to report a claim. If there is any product or packaging damage, note such on the delivery receipt. When you sign for a delivery and do not note any damage, the condition of the product will no longer be the delivery company's responsibility. If your package arrives with damage rendering it inoperable or unusable, please refuse the shipment and notify us.
Free Shipping
We stock thousands of steam bath and sauna products from industry leading manufacturers. For product orders over $75, rely on our HUGE inventory and FREE same day shipping within the contiguous United States for most orders placed by 12:00 pm (noon) Central Standard Time.
SteamSaunaBath is diligent about shipping stock orders the day they are received. However, we strongly recommend you call us to confirm product availability in the event your order's delivery is of an urgent nature.
What exclusions apply?
All items identified as eligible for Free Shipping will qualify for the Free Shipping program, subject to certain exceptions. There are a number of reasons why your order might not be eligible for Free Shipping.
1. Free Shipping applies to orders made at www.steamsaunabath.com and shipped within the contiguous United Stated only. Orders shipped to APOs, Alaska, Hawaii, Puerto Rico, and U.S. Protectorates are not eligible for Free Shipping.
2. The $75 minimum purchase is calculated after all other discounts are applied. Charges relating to shipping and handling will not be included to meet the $75 minimum.
3. Your order contains items that are not identified as eligible for Free Shipping. Eligibility for Free Shipping is indicated under the Services section on the product page.
4. You changed your shipping preference to something other than "Best Way".
5. The Free Shipping offer will not apply to any order where cancellations or returns reduce the amount of qualifying purchases to less than $75; steamsaunabath.com reserves the right to charge applicable shipping and handling costs to any such orders.
SteamSaunabath.com reserves the right to cancel orders where the cost of free shipping is disproportionate to the confidential and allowable shipping expense to product cost ratio. This scenario can present itself for certain items shipping to Alaska, Hawaii and various U.S. regions.
SteamSaunaBath.com may change or discontinue Free Shipping at any time at its sole discretion.
International Shipping
If you would like to place an order from outside the United States or you would like to have it shipped outside the United States, please call us at 800-707-2862.
We will gladly ship the order directly to you or make arrangements to have your order shipped to an export company of your choice. You will be responsible for making arrangements with the export company to complete the delivery to your final desired location.
Payments for orders being placed from outside the US or orders to be shipped outside of the US must be made by electronic bank transfer. Please call our Customer Service Department for details at 800-707-2862.
Or E-mail us at Sales@SteamSaunaBath.com
Shipping Restrictions
Post Office Box Address: Our current shipment regulations do not allow shipment to P.O. Box addresses.